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March 2007   Issue No. 77

Index

• Compare or Do Your Dough!  Snooze and Cruise...

• Promotion - Safety & Wellness Info Breakfast

• Abundance & Passion Playshop - BOOK NOW, LIMITED SPACE

• Sales Champions' news  

• Master's Wisdom  

• Login to Treasure Chests

• Website Links

• Would you like to advertise in the Sales Champ eNewsletter?

Compare or Do your dough! 

by Narelle Stratford

Following on from last month's issue, that habits can be both good and bad, that change can be scary, and that complacency is comfortable, it seems a fitting time to ask you this question:  when was the last time you compared the goods or services you are purchasing now (and may have used for a long time) to what is currently available in the market?

What's important about comparisons?  

Quite often, we make a decision based on circumstances and knowledge at the time, and therefore, are quite comfortable that we have made the right decision at that time.

What we forget is that circumstances change.  We change.  Our situation changes. The market changes, with new competitors and services being developed everyday.

So, we need to review our situation from time to time.  Check to see if we are still getting what we need.  And, while we're at it, checking out whether we can get the same or better service or goods at a better price or deal.

Why?

Why not? It's our money we're spending after all!

An Example (from Telstra of all companies!)

Just recently, we had a phone call from Telstra, who value-added when it came to our phone bill.  They did a comparison and told us, if you change to this plan it will save you $x per month.  Impressive, because a few years ago, that would never have happened.  

Today, I was working with someone on our accounts, and was complaining about the amount of spam mail we receive, despite the fact that we pay $110 a month for it to be captured.  Her response, "I pay $36 a year!"  Guess who called up our supplier and asked "why am I paying this?"

You may feel very happy with the service you are receiving, and not want to change.  That's okay, do a comparison anyway, then go back to your original supplier and negotiate for a lower fee, if you can get a better deal elsewhere. 

Why do we get complacent and settle for Snooze control?  

Because snooze and cruise is easy!  

You don't have to think about what you are doing, you can run on auto pilot.  The point is, you may be spending a lot of money where you don't need to, and that's a great reason to have a look at what you're buying, who from and what opportunities there may be to get yourself a better deal.

Plug for us

Remember, we offer a range of services, and it might be time to see what we can do for you, compared to your existing supplier.

• Policies and Procedures Manuals and Employee Manuals

• Sales & Negotiation Training

• Business Coaching for small business owners

• Monthly newsletters you can supply to your clients

• Staff retention programmes

• DiSC profiles

• Work Expectation Profiles

• Personal Coaching

• Prevention of psychological injury training

Call now, while it is fresh in your mind!

 Are you a lazy business?

And, of course, where there are complacent customers receiving goods or services that may not be the ideal for them, on the other side of the fence there are businesses that are lazy.  

• Too lazy to check with their clients that they are still receiving maximum value from their goods or services.

• Too lazy to keep in touch with the market place to see how they can keep innovating and find better ways to help their clients solve their problems.

And this article is a wake up call for you - in the last 6 - 12 months, if you haven't changed anything significant about your goods, services, delivery, customer service, or anything else in your business that relates to the client experience - WAKE UP!!!

Someone else is talking to your clients right now - and you won't even know until the next order is cancelled, or you get a call complaining about something that your clients hadn't worried about before.

So, go out there and talk to your competitors in your field.  Find out what's going on.  Talk to your clients and find out where they have changed. Give them what they need now (and more).

It will keep you on your toes and force you to innovate to maintain and attract more business - and it's a lot more fun then resting on your reputation and brand (particularly if your competitors have stolen your clients away)!

Need some help with this or anything else listed above?

Talk to Narelle on 0412 251 196

What?  Meet your Subconscious and connect with your Conscious Mind (as espoused in The Secret) and create a wonderful collage of all that you want in your life.

When?    Saturday, 31st March, 2007

Time?      9.30am registration & concludes 2.45pm

Numbers?   Maximum of 8 people

Where?       79 Russell St, West End   Qld   4101

Lunch:     Please bring a plate of food to share
Investment:    $100 (inc. GST)

Narelle's giving you: MT & AT are delicious yummies to energise and tickle your taste buds!  + Great coffee, tea, juice, herbal and green teas available all day.  Glass of chilled bubbly with lunch!

Playbook Notes, and all materials supplied.

Read more here!

Be quick to book in, as space really is limiting the numbers.

Do you want to set up a Safety & Wellness programme that meets your legal Risk Management Requirements and prevents Psychological Injury? 

Treasure Chest Log In

Principal Real Estate Treasure Chest Member's Log In
Agent Real Estate Treasure Chest Member's Log In 
Micro-business Owner Treasure Chest Member's Log In
Small Business Owner Treasure Chest Member's Log In

© Narelle Stratford                    www.saleschampions.com.au                    March 2007